Last Updated: July 1, 2026
Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days of the date you receive your order.
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- The product must be returned with all original tags, packaging, accessories, and invoices.
- The item must not be damaged due to misuse, improper handling, or normal wear and tear.
- Products marked as “Final Sale” or “Non-Returnable” are not eligible for returns unless they arrive damaged or defective.
Exchange Policy
We gladly accept exchanges within 7 days of delivery.
You may request an exchange if:
- You received the wrong product.
- The product arrived damaged or defective.
- You need a different size or variant (subject to stock availability).
If the requested replacement is unavailable, you may choose another product of equal value or receive a refund, where applicable.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be processed within 5–7 business days.
- The refund will be issued to the original payment method used during the purchase.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Shipping charges, gift wrapping charges, or any other service fees are generally non-refundable, unless the return is due to our error or a defective product.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging (if applicable)
After verification, we will arrange a replacement or issue a refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return or exchange unless they are damaged or defective upon delivery:
- Customized or personalized products
- Gift cards or digital products
- Products specifically marked as non-returnable
Return Shipping
- If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.
- For all other eligible returns or exchanges, the customer may be responsible for the return shipping charges unless otherwise stated.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after receiving the product, subject to this policy.
How to Request a Return or Exchange
To initiate a return, refund, or exchange, please contact our customer support team with your order details.
Please include:
- Order Number
- Name
- Contact Number
- Reason for Return or Exchange
- Supporting photos (if applicable)
Our support team will guide you through the return process.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact our customer support team. We will be happy to assist you.